A hockey instruments supplier based in Chester County has been sued by the Pennsylvania Attorney General for allegedly failing to ship merchandise or refund customers’ money.
Monster Hockey Inc. and CEO Jeffery Laum are named as defendants throughout the lawsuit, which claims that the company is larger than 18 months behind on filling purchaser orders. Still, the company has continued to only settle for new orders and collect money from purchasers at monsterhockeyinc.com.
The site for the shop stays full of life and continued to orders as of the announcement of the lawsuit.
“Everyone has the right to make a profit but every company also has the responsibility to treat customers fairly,” Attorney General Josh Shapiro talked about. “With this lawsuit, we are lighting the lamp for the people who visited this company’s website and got more excuses than merchandise; more frustration than satisfaction.”
The lawsuit claims fairly just a few purchasers reached out to Laum as soon as they didn’t get hold of their orders. They knowledgeable authorities they’ve been ignored or given a group of excuses.
One purchaser who posted a criticism on the company’s Facebook net web page was not solely ignored, nevertheless observed their comment quickly deleted, based mostly on prosecutors.
Another acquired right here forward to say he initially had an outstanding experience with the company, nevertheless later misplaced money with them.
“I was a repeat customer because my previous purchase was handled in a timely fashion and the communication was good,” said Russell Handy, who paid for $130 worth of hockey gear from Monster Hockey but never received it. “I’m hoping this lawsuit means no one else is going to get scammed, and I’m hoping to get my money back.”
Laum allegedly knowledgeable purchasers they’d start to acquire they’re a reimbursement in June, nevertheless, that promise was not met.
The lawsuit requests a courtroom order for Monster Hockey and Laum to pay restitution to all purchasers and corporations that misplaced money. It moreover seeks that they be fully banned from doing future enterprise in Pennsylvania or to Pennsylvania residents, along with pay civil penalties for each violation of the Consumer Protection Law.
Monster Hockey Inc. did not return a request for comment at an email deal with equipped on the company’s site.