Cell phone prospects will be capable of swap their provider by sending a easy textual content message from 2019, underneath modifications being imposed by the telecoms regulator.
Ofcom stated customers and companies presently face a collection of potential hurdles when trying to alter provider – with 2.5 million affected by points together with “undesirable makes an attempt to steer you to remain”.
The present course of sees those that wish to switch their quantity to a brand new community having to name their present supplier to request a ‘porting authorisation code’, and provides this to the corporate they plan to affix.
The watchdog stated the brand new textual content message service can be introduced in by July 2019, to provide suppliers time to replace their programs and co-ordinate it.
Firms may even be banned from charging for discover intervals operating after the swap date.
Ofcom stated that might cease prospects paying for previous and new providers on the similar time, saving them round £10m collectively per yr.
Client group director Lindsey Fussell stated: “Too many individuals are postpone by the effort of switching cellular supplier.
“Our modifications will make it faster and simpler for cell phone customers to get a greater deal.
“Clients will management how a lot contact they’ve with their present cellular supplier, stopping corporations from delaying and irritating the switching course of.”
A Vodafone spokesperson responded: “We agree that it must be easy for purchasers to pick out the service which most accurately fits them and we’re analyzing Ofcom’s announcement.
“Clients shouldn’t should pay twice to change provider, a change we’ve got already applied.
“Correct provision additionally must be made for purchasers on ‘bundled’ packages, in addition to these wanting to change to forthcoming fibre-to-the-home (FTTH) broadband providers.”