A mother claims she was pressured to attend 24 hours within the emergency room whereas her 10-month-old child was affected by hand, foot and mouth illness.
Chelsea Clarke, 21, mentioned she was handled poorly by members of employees after she took her child, Dolcie-Rae, to the hospital with a particularly excessive temperature.
The mom of 1 mentioned her daughter developed a rash that coated her complete physique whereas within the ready room at Basildon Hospital on Nov. 24.
“She had a rash on each a part of her physique. She had a rash in her ears and eyes,” Clarke, of Laindon, mentioned.
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The younger mom was instructed her daughter had hand, foot and mouth illness and was despatched residence that evening with drugs.
Clarke took her daughter again to the hospital at round 6 p.m. the next day after Dolcie-Rae confirmed no signal of enchancment.
“We have been in the primary [ER] outdoors the X-ray as a result of she was contagious,” she mentioned. “Dolcie had not drunk something or eaten all day. She didn’t have any moist nappies they usually didn’t appear involved.”
Clarke additionally claims a nurse laughed when she instructed her Dolcie had solely drank two ounces of water that day.
The mom mentioned she was disgusted by the best way she was handled by employees within the emergency room.
Clarke and her daughter have been ready within the emergency room in a single day earlier than her daughter was taken to Puffin Ward at round 2:30 p.m. on Nov. 26.
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“I actually don’t suppose that letting a mother wait with a child lower than a 12 months previous for therefore many hours in a single day is suitable,” Clarke mentioned.
Dolcie-Rae stayed on the ward in a single day and was discharged on Nov. 27 and is now recovering at residence.
“The hospital apologized nevertheless it ought to have come from them,” Clarke mentioned. “It ought to have come from the nurses.”
Basildon Hospital has admitted Clarke had a poor expertise and the member of employees is being investigated.
The hospital additionally apologized to Miss Clarke for her expertise, which was brought on by a busy ER.
Daybreak Persistence, director of nursing at Basildon Hospital, mentioned: “We’re dedicated to offering our sufferers with high-quality care and after we expertise exceptionally excessive attendances to ER employees work arduous to keep away from the lengthy waits this affected person and her mum skilled and we now have personally apologized to her.”
The hospital additionally acknowledged that “fast motion” was taken to deal with the grievance towards the member of employees, who has since been moved to a distinct ward.